Ϫ College students and their families see higher education: the benefits, services and programs it provides, as something they are entitled to receive. As such, departments and institutions are being pressured to cater to the consumer based wants of students and guardians instead of basing their decisions on institutional philosophies, missions and values.
Ϫ More and more students and family members are choosing to seek appeals and special arrangements when they come up against policies and procedures that are in conflict with their interests or needs. While reasonable and timely accommodations are a necessary service, many students and their families are creating stress, confusion, and extra work simply because they do no think they should have to play by the same rules as everyone else. Universities cannot ignore the increasing expectations placed upon them, otherwise they risk huge decreases in admissions. At the same time, a university that sees its services, support and programs simply as products to be paid for with tuition is at risk of losing its ability to challenge students.
Ϫ Opportunities will come for those student affairs professionals who can articulate the wide-ranging benefits that come when students accept the challenges assoicated with living in residence halls, working hard to get good grades, and adhering to university policies and procedures while also creating a campus environment where students and their families feel like their needs are respected and heard.